In these days of telephone menus and automated email replies, you will be pleased to hear that we are old school when it comes to our customers. By that we mean we are easy to reach if you need us!

Pick up the phone to talk to us direct, or drop us an email, and we will assist in any way that we can.

Tel: 01628-330330

Email: service@casstrom.co.uk

Free shipping on orders over £70.

We aim to ship within 1-3 working days of receiving your order.

We use Royal Mail (An adult signature is required for knife orders), or UPS for bulkier items.

Flat shipping rate of £5.99 for orders under £70.

We operate a hassle-free returns policy on customer orders. Simply send the item back to us and we will refund your order.

25 Year Extended
Warranty

We offer a 25-year warranty from the date of purchase. We will repair or replace the knife if it breaks, however it is important that you keep your receipt or proof of purchase and strictly follow our care instructions. Read more about the warranty and maintenance guidelines below.

What is included in the warranty?

Casström AB issues the warranty against faults for proper use as a knife for 25 years from the date of purchase as long as you follow the maintenance
guidelines. In addition, the knife must only be used under conditions that a knife should be expected to perform, and not abused. This warranty does not
apply to damage caused by the knife being thrown, prying, improper use (used as a screwdriver, hammer, lever, etc.), improper care and maintenance, neglect or normal and/or excessive wear and tear.

You can relax, there is no change for our UK customers!

We have a dedicated warehouse located in England, so there are no hidden charges for customs fees, taxes, or duty.

The price is the price, and any returns are to the same UK warehouse.

As nature lovers, we care about the impact we have on our planet and the climate. Our goal is to be net zero by 2030.

We are always striving to be be better when it comes to the environment. Right now, we:-

1. Use 100% renewable energy sources at Casström HQ.

2. Use recycled steel for our knife blades.

3. Use wood from sustainable forestry on our handles.

4. Use European leather and vegetable-tanning for our leather products.

This is a promising start but we have much work still to do. We are committed to keep improving how we operate to lessen our impact on the environment.