Shipping and Handling
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order, this cannot be changed at a later date. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
If you would like your items delivered to a different address to your billing address, this is subject to checks and we will contact you to verify the information.
Refused deliveries are subject to a returns fee. If a re-delivery request is made you will be re-charged the initial shipping fee, plus the return fee and any further costs incurred by the company.
We will send items by either courier or a Royal Mail service. Please note that some extra heavy, large or strange shaped items may have a surcharge added to them. Postage to remote areas of the British Isles may cost more, in which case we will contact you for further payment. Please also note that postal fees may differ if you place your order via telephone.
We endeavor to deliver stock items within 3-5 working days of an order being accepted. Out of stock items will take longer at this time. Please note that out of stock items may show as in stock on the site.
1. If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing of the problem within 10 working days of the delivery of the goods in question by emailing us at email@example.com, or writing to us at Casstrom Limited, Crayke House, Birch Way Easingwold, YO61 3FB.
2. If you do not receive despatched goods ordered within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing of the problem within 40 days of the date on which you ordered the goods by emailing us at firstname.lastname@example.org, or writing to us at Casstrom Limited, Crayke House, Birch Way Easingwold, YO61 3FB.
3. If you notify a problem to us under either of the above circumstances, our sole and exclusive obligation will be: to make good any shortage or non-delivery; or to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods (minus postage costs) in question in whatever way we choose.
4. Except as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of, under, or in connection with the contract between us and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under the conditions set out in paragraph 3 above.
5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6 Notwithstanding the foregoing, nothing in these Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.