When you order from Casström FAQs
What is the expected shipping time on my order?
We aim to dispatch your order as quickly as possible, but please allow 1-3 working days to process and pack the order, plus the time it takes to ship your order. We're not Amazon fast, but most of our customers get their orders within three days.
Casström are based in Lapland, Sweden. Will I be paying customs duty or any other fees?
Absolutely not! We have a warehouse in the UK and orders are dispatched from there. There are no fees other than the shipping charge on your order, if shipping applies. Casström Limited is a UK registered company, paying UK taxes, that is the sister company to Casström AB in Sweden.
Do you offer free shipping?
Free shipping is available on any order over £70. So if you order a Casström knife, it is shipped free of charge. Note this also includes the extra surcharge for an adult signature that is required by UK law.
Do you offer discounts?
Yes, we do. The team at Casström appreciate the sterling service of the Armed Forces, NHS and Emergency services. We thank you all!
Serving members of HM Armed Forces, Defence Discount Card Holders, NHS, Police, Fire Service, St. John's Ambulance, Mountain Rescue, Coastguard, or RNLI.
We can apply a retrospective 10% discount on items ordered (excluding postage), once we have received proof via email.
You can send your ID to firstname.lastname@example.org
Refunds of the 10% service rebate will be processed via the original payment method.
Where are your knives and leather goods made?
Exclusively in Europe.
Are your products sourced and manufactured sustainably?
Yes, and we work constantly to improve and fine tune all aspects of the business with a view to sustainability. Our Swedish steels are recycled, and our wooden handles are made with wood from sustainable forestry. A more detailed FAQ of our leather products is available in the info links section at the bottom of the page.
Do your knives undergo any form of quality control?
We would say that Casström have one of the most rigorous quality control regimes in the industry. Each individual knife is examined at our Lapland HQ, and fine tuning carried out to handle or blade as required. Only when we are satisfied that the knife is up to Casström standards will we release it for sale.
The high standard of our finished knives, and extras like cryogenic treatment, hand finished handles, symmetrical blade grinds, and top-grade leather sheaths have built our reputation as one of Scandinavia's premium knife manufacturers.